2.7M
credit or consumer reporting complaints
The CFPB received approximately 2,703,400 of these complaints in 2024.
CFPB Consumer Response Annual Report, 2024 data← Credit resources
Reference guide
Credit report and credit access statistics.
Federal data on credit reporting complaints, credit applications, card use, and identity theft. Updated October 13, 2026.
This page collects recent U.S. figures from the Consumer Financial Protection Bureau, Federal Reserve, and Federal Trade Commission. It is a reference for readers, writers, and professionals who need a clear source for the credit questions people are navigating.
These figures describe reported complaints, survey responses, and consumer reports. They do not predict an individual's credit outcome or establish that a complaint reflects a verified error.
85%
of CFPB complaints involved credit or consumer reporting
That made it the most-complained-about consumer financial product in the CFPB's 2024 report.
CFPB Consumer Response Annual Report, 2024 data91%
were sent to companies for review and response
Of the 2024 credit or consumer reporting complaints, about 2,451,400 were sent to companies by the CFPB.
CFPB Consumer Response Annual Report, 2024 data99.6%
received a company response
This figure applies to credit or consumer reporting complaints that the CFPB sent to companies for review in 2024.
CFPB Consumer Response Annual Report, 2024 data34%
of adults applied for credit
Thirty-four percent of U.S. adults applied for some type of credit in 2024.
Federal Reserve, Economic Well-Being of U.S. Households, 2024 survey1 in 3
applicants were denied or offered less credit
Among adults who applied for credit in 2024, one-third reported a denial or approval for less than requested.
Federal Reserve, Economic Well-Being of U.S. Households, 2024 survey81%
of adults had a credit card
The Federal Reserve reported this share for 2024, across all adults.
Federal Reserve, Economic Well-Being of U.S. Households, 2024 survey46%
of cardholders carried a balance
This is the share of credit card owners who said they carried a balance at least once in the prior 12 months.
Federal Reserve, Economic Well-Being of U.S. Households, 2024 survey6.5M
consumer reports reached the FTC Sentinel Network
The FTC sorted 2024 reports across 29 top consumer-protection categories.
FTC Consumer Sentinel Network Data Book, 2024449,032
credit-card identity theft reports
The FTC identified credit cards as the leading type of identity theft reported in 2024.
FTC Consumer Sentinel Network Data Book, 2024Methodology and sources
How to use these figures.
All figures are taken from public federal sources and retain the reporting year stated by the source. The page was last reviewed on October 13, 2026. It will be refreshed when a key source publishes newer annual data.
- Consumer Financial Protection Bureau, Consumer Response Annual Report for 2024. Complaint data includes consumer submissions, and the report describes how the CFPB routed and recorded outcomes.
- Federal Reserve, Economic Well-Being of U.S. Households in 2024. Figures come from the Survey of Household Economics and Decisionmaking.
- Federal Trade Commission, Consumer Sentinel Network Data Book 2024. The FTC says these are reports submitted by consumers and other contributors, not a consumer survey.
Cite this page
Queen City Credit Clinic. “Credit Report & Credit Access Statistics.” Updated October 13, 2026. https://queencitycreditclinic.com/credit-report-statistics
Put the numbers in context
Your report tells the personal story behind a statistic.
Questions about your own report deserve a careful review of the information in front of you. Queen City Credit Clinic can help you understand what you are seeing and identify practical next questions.